Privacy policy

What personal data we collect

We collect personal information that you voluntarily provide to us through forms on the Site, including your name, email address, company name, and any additional information you choose to submit when requesting a demo, contacting us, downloading resources, or applying to our partner program.

We also collect technical data automatically when you visit the Site, including your IP address (anonymized), browser type and version, device type, pages visited, time spent on pages, and referring URL. This data is collected through Google Analytics and is only activated if you accept cookies via our consent banner.

We store a cookie consent preference in your browser's local storage to remember whether you have accepted or declined analytics cookies. This preference is not transmitted to our servers.

How we use your data

Form submissions (demo requests, contact inquiries, partner applications, resource downloads) are processed by JotForm, our form provider, and stored securely in our CRM systems (Monday.com and Google Workspace). This data is used only by the Data Language team to respond to your inquiry and, where you have consented, to send you relevant product information.

Analytics data collected through Google Analytics is used to understand how visitors use the Site so we can improve its content and performance. Google Analytics is configured with IP anonymization enabled. Analytics cookies are not set unless you explicitly accept them through our cookie consent banner.

We will not share your personal data with any other organization unless you provide us with your consent or we are required to do so by law.

Cookies and tracking

When you first visit the Site, a cookie consent banner asks whether you accept analytics cookies. If you decline, no analytics cookies are set, and Google Analytics is not loaded. Your preference is stored in your browser's local storage under the key "dg-cookie-consent".

If you accept cookies, we use Google Analytics 4 (measurement ID: G-XS520492DP) to collect anonymized usage data. Google Analytics may set cookies, including _ga and _gid to distinguish users and sessions. For details on how Google processes this data, see Google's privacy policy at https://policies.google.com/privacy.

We do not use any other tracking or advertising cookies on the Site.

Third-party services

The Site uses the following third-party services that may process data on our behalf:

JotForm (form processing): Handles form submissions on the demo request, contact, partner, and resource download pages. JotForm processes the data you enter into these forms. See https://www.jotform.com/privacy/ for their privacy policy.

Google Analytics (website analytics): Collects anonymized browsing data when you accept cookies. See https://policies.google.com/privacy.

Bunny CDN (video hosting): Demo and product videos are served via iframe.mediadelivery.net. Bunny may collect technical data, such as your IP address, when videos are loaded. See https://bunny.net/privacy/ for their privacy policy.

OpenStreetMap (maps): The contact page displays a map of our office locations using Leaflet and OpenStreetMap tiles. OpenStreetMap may log your IP address when map tiles are loaded. See https://wiki.osmfoundation.org/wiki/Privacy_Policy.

Auth0 (authentication): If you use the Data Graphs App at app.datagraphs.io, your authentication is handled by Auth0. See https://auth0.com/privacy for their privacy policy.

Data storage and retention

Contact form data is stored in Google Workspace and Monday.com, both of which are hosted within the EEA or under appropriate data transfer agreements. We retain contact form submissions for as long as necessary to fulfill the purpose for which they were collected, or until you request deletion.

Analytics data is retained in Google Analytics for 14 months, after which it is automatically deleted.

App account data is retained for the duration of your account. If you close your account, your data will be deleted within 30 days.

Your rights under GDPR

If you are in the European Economic Area or the United Kingdom, you have the following rights regarding your personal data:

Right of access: You may request a copy of all personal data we hold about you by contacting us at info@datagraphs.com.

Right to rectification: You may request that we correct any inaccurate personal data we hold about you.

Right to erasure: You may request the deletion of all personal data we hold about you. We will comply within 30 days unless we have a legal obligation to retain it.

Right to restrict processing: You may request that we restrict the processing of your personal data in certain circumstances.

Right to data portability: You may request a copy of your personal data in a structured, machine-readable format.

Right to object: You may object to the processing of your personal data for direct marketing purposes at any time.

To exercise any of these rights, contact us at info@datagraphs.com using the same email address you originally provided.

Security

We take the security of your personal information seriously and use commercially reasonable measures to protect it, including encrypted connections (HTTPS), access controls, and secure hosting infrastructure on AWS. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Communications and marketing

We may use information you submit to send you Data Graphs product updates and relevant promotional content. You can unsubscribe from marketing communications at any time by following the unsubscribe link in any email we send, or by contacting us at info@datagraphs.com.

Children's privacy

The Site and App are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us at info@datagraphs.com, and we will delete it promptly.

Changes to this privacy policy

We may update this Privacy Policy from time to time. Changes will be effective immediately after being posted on this page, and the "Last updated" date at the top will be revised. If we make material changes, we will notify you either through the email address you have provided or by placing a prominent notice on the Site.

Contact us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at info@datagraphs.com.

Data Language (UK) Ltd, Business Design Centre, 52 Upper St, London N1 0QH, United Kingdom.